What should you do if your boss gives incorrect contact information to a client?

When a boss gives incorrect contact information to a client, the best approach is to promptly provide the correct information to the individual while explaining the situation. This ensures that the client receives accurate and helpful information without delay, which is important for maintaining a good relationship with them. By addressing the mistake directly, you are helping to facilitate communication and minimizing any confusion that may arise from providing the wrong information.

Offering the correct name and clarifying that the boss was not aware of the change shows professionalism and ensures that the client feels supported. This proactive step reflects a commitment to good customer service, which can enhance your reputation and the organization’s credibility.

In contrast, ignoring the situation, waiting until the client leaves, or only advising your boss without informing the client may create additional issues. Each of these alternatives could lead to further misunderstandings, frustration for the client, or undermine trust in both you and your boss. Thus, taking immediate and responsible action is the most effective decision in this scenario.