Where would you find standards related to customer service in KOSSA?

The standards related to customer service are located in the Business and Marketing pathway. This pathway specifically addresses skills that are essential in understanding and managing customer relationships, communication, sales strategies, and overall service quality. Customer service is a crucial aspect of business operations, making it natural for these standards to be embedded within this pathway. The focus on customer interaction and satisfaction aligns closely with the objectives of business and marketing education, which emphasizes the importance of meeting consumer needs and fostering positive experiences.